# Privacy Policy Last updated: 02/17/2026 CoPilot Systems, Inc. built the trainwell app as a Commercial app. This SERVICE is provided by CoPilot Systems, Inc. and is intended for use as is. This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service. If you choose to use our Service, then you agree to the collection and use of information in relation to this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy. The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at trainwell unless otherwise defined in this Privacy Policy. #### INFORMATION COLLECTION AND USE For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to name, email address, and information about the time, frequency, and duration of your workouts. The information that we request will be retained by us and used as described in this privacy policy. The app does use third party services that may collect information used to identify you. #### Information You Provide to Us Directly We may collect the following personal information that you provide to us. • **User Account Creation**: During signup, we may collect your fitness goals, activity level, and profile information such as name, email address, dietary preferences, phone number, date of birth, gender, information about your exercise habits and goals, and coach preference. If you purchase our Services, we will also collect your shipping address and payment information, as well as information about your exercise habits and goals. • **Use of the Services**: When you use the Services, we may also ask you to provide a profile photo, date of birth, gender, health, activity and device information and other demographic data. Some features also collect health, motion and other fitness information, including, for example, rep count. Any communication you have with your coach via the app will also be collected and stored if you have provided your consent to do so within the trainwell app. • **Purchases**. We may collect personal information and details associated with your purchases, including payment information. • **Your Communications with Us**. We may collect personal information, such as email address, phone number, or mailing address when you request information about our Services, register for our newsletter or loyalty program, request customer or technical support, apply for a job, or otherwise communicate with us. • **Surveys**. We may contact you to participate in surveys. If you decide to participate, you may be asked to provide certain information which may include personal information. • **Interactive Features**. We and others who use our Services may collect personal information that you submit or make available through our interactive features. • **Business Development and Strategic Partnerships**. We may collect personal information from individuals and third parties to assess and pursue potential business opportunities. • **Job Applications**. We may post job openings and opportunities on our Services. If you reply to one of these postings, we will collect and use your information to assess your qualifications. #### Information Collected Automatically We may collect personal information automatically when you use our Services: • **Automatic Data Collection Through Our Services**. We may collect certain information automatically when you use our Services, such as your Internet protocol (IP) address, user settings, device information, browser or device information, location information, and Internet service provider. • **Location Information**. When your device settings allow us to do so, we may collect your precise location information to provide you with enhanced Services. • **Cookies and Other Technologies**. We may use cookies, pixel tags, and other technologies to collect information through your use of our Services. #### Information Collected from Other Sources We may obtain information about you from other sources, including through third party services and organizations to supplement information provided by you. #### Health Information We may collect or infer health information. Certain health information may be inferred from sources such as heart rate or other measurements. You must give your explicit consent to the processing of that health information by trainwell. #### HOW WE USE YOUR INFORMATION We use your information for a variety of business purposes, including to provide our Services, for administrative purposes, and to market our products and Services, as described below. ##### Provide Our Services We use your information to fulfill our contract with you and provide you with our Services. ##### Administrative Purposes We use your information for various administrative purposes, such as conducting research and development and preventing potentially prohibited or illegal activities. ##### Marketing and Advertising Our Products And Services We may use personal information to tailor and provide you with content and advertisements. ##### Other Purposes We also use your information for other purposes as requested by you or as permitted by applicable law. #### Retention of Personal Information We store the personal information we collect for as long as you use our Services or as necessary to fulfill the purpose(s) for which it was collected. #### Security We are striving to use commercially acceptable means of protecting your Personal Information. However, we cannot guarantee its absolute security. #### Links to Other Sites This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. We have no control over these external sites. #### Children's Privacy These Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. #### Changes to This Privacy Policy We may update our Privacy Policy from time to time. You are advised to review this page periodically for any changes.